Terms & Conditions

Shipping & Pick Up

We have a flat rate shipping charge of $12.95 across Australia

Click and Collect is available. Select this option at checkout, once your order is ready to be collected with pick-up details.

Click and Collect pick-up is available during our open hours and by appointment. Please aim to collect your order within 7 days of receiving your "ready for collection" email.

Please allow up to 3 Business Days for your order to be ready. 

Please note: All of our products are handmade. During peak times, please allow UP TO 7 business days for your order to be dispatched. 

We can't guarantee postal delivery times once your order has been dropped off at Postage/Courier Provider. Delivery Subject time frame to the delivery provider.

The Pet Bistro is not responsible for any mishandling and damage to products during transit due to couriers. Please see the label on the box to check which courier company was used. For any issues, please contact the courier directly. The Pet Bistro welcomes feedback regarding used couriers and will assist where applicable for a favourable outcome on your behalf.

Please make sure you provide delivery instructions at checkout if necessary 

Please make sure the courier has clear and easy access to your property to place your order somewhere safe to leave the parcel where applicable

Your tracking link will be e-mailed to you. 

Returns & Refunds

No refunds or returns unless products are faulty or damaged. You will need to provide evidence that the product was damaged
No refunds or returns if your pet doesn't like a particular treat
We do not accept cancellation of orders unless for a good reason (e.g. death of said pet). If we approve your cancellation, cancelled orders have a 10% restocking fee. This fee covers numerous admin fees such as Shopify/Card fees and inventory fees. This fee will be deducted from your total refunded amount. You cannot cancel your order once it has been sent to you.